The Waffle Verse – Terms & Conditions

By enrolling or continuing as a member, you agree to the following terms:

 1. Program Eligibility & Enrolment

• • Membership is free and open to all customers across participating The Belgian Waffle Co outlets in Mumbai
  • Customers are automatically enrolled into the loyalty program upon providing valid contact details (mobile number) during a transaction.
  • One account per customer. Duplicate accounts may be merged or deactivated at the brand’s discretion.

 2. Program Structure & Validity

• • The Waffle Verse operates on a tier-based structure driven by annual cumulative spends, valid from the 1st registered transaction
    • Waffle Newbie: ₹0 – ₹600
    • Waffle Pro: ₹601 – ₹1500
    • Waffle Meister: ₹1501+
  • Tier status is valid for 12 months from the date of achievement. Tier benefits are subject to change without prior notice.
  • Customers must maintain annual spend thresholds to retain their tier, failing to which will lead to downgrading of the tier

 3. Rewards & Benefits

• • Welcome Bonus: All new members receive a FREE Waffle Sundae (S) on their second visit on minimum order value of ₹250.
  • Milestone Offer: Spend ₹500 cumulatively in 12 months from the first transaction to unlock 15% off (up to ₹50) on a min order of ₹300. This reward is received only once per member.
  • Quarterly Freebie: Waffle Pro & Meister tiers enjoy a free Almond Flour upgrade once per quarter. This upgrade is applicable only on any ‘Original’ category waffwich
  • Tier Upgrade Bonus:
    • Waffle Pro: One Free Waffle Crisps on minimum order value of ₹400, valid for 30 (Thirty) days from the date of level up.
    • Waffle Meister: One Free Beverage* or Sundae (S) on minimum order value of ₹400, valid for 30 (Thirty) days from the date of level up
  • Meister EXCLUSIVE bumper reward: Spend ₹1000 after reaching Meister to unlock 1 FREE Waff-wich of your choice, valid for 30 (Thirty) days from the date of level up.

 4. Redemption & Usage

• • Rewards are issued as digital coupon codes and can be redeemed only at participating stores.
  • Coupons Redemption:
    • Coupons are valid for 30 (Thirty) days from issue.
    • Must meet stated Minimum Order Value (MOV) to apply.
  • Bloombay Enterprises Private Limited reserves right to modify / reject the offers
  • All the offers will be redeemable in store and cannot be combined with other running offers (e.g., Waffle of the Day, Treat for Two, Happy Hours, or any existing offer during the time of redemption).
  • Rewards are non-cashable, non-refundable, and non-transferable.

 5. Program Communication

• • Offers and updates will be shared via WhatsApp and/or SMS.
  • The Belgian Waffle Co is not responsible for messages undelivered due to network issues or outdated contact details or customers opted for DND will not be part of the program.

 6. General Conditions

• • The program is currently valid only for in-store orders (not valid on online delivery partners like Zomato/Swiggy unless otherwise communicated).
  • Rewards may vary by location and product availability.
  • Membership benefits cannot be sold, bartered, or transferred.
  • The Company reserves the right to:
    • Modify, suspend, or discontinue any aspect of the program without prior notice.
    • Audit accounts and revoke benefits in cases of suspected fraud or misuse.
    • Cap redemptions or issue equivalent substitutions in case of stock unavailability.

 7. Benefit-Specific Clauses

• • Quarterly Freebie: Does not apply to premium toppings like gourmet ice cream, extra Nutella, or premium syrups.
  • Tier Upgrade Bonus: Beverage selection may differ across locations. If unavailable, customers will receive a Waffle Sundae (S) as the default.
  • Meister Exclusive Bumper Reward: The ‘FREE WAFF-WICH’ includes any variant of member’s choice, including almond flour and ice cream waff-wich etc.

In case of stock out of any variant, member may choose any other variant as per preference.

 8. Support

For queries or issues regarding loyalty benefits, customers can contact:

For any enquires or complaints contact us at 📧 info@bloombay.in